Terms of service
These terms apply to every booking made on the HouseMate website, by phone or by WhatsApp.
Bookings
A booking is confirmed when you receive a confirmation from HouseMate. Prices shown before booking include all selected options and add-ons; VAT is shown separately.
Arrival windows
Technicians arrive within the selected one-hour window. If we are running late we will contact you by phone or WhatsApp.
Cancellations and changes
You can reschedule up to 12 hours before the appointment and cancel free of charge up to 24 hours before. Later cancellations may carry a fee of 20% of the booking value.
Warranty
Plumbing, electrical and handyman work carries a 30-day workmanship warranty covering the work performed.
Liability
HouseMate is insured for accidental damage caused by our technicians during a service.